vTribes Improve Customer Support Features
Member Management / Subscription Sales
Paid or Free Trial Subscriptions Y ou can have a trial period that automatically converts trial memberships to fully paid memberships. vtribes allows you to offer a free subscription or a reduced fee trial membership.
PayPal and Authorize.net Integration These payment options eliminate the need for a merchant account and charge anywhere from 2.95% to 4.95% of your recurring subscription sale with little or no monthly fees. The easiest way to enable real-time credit card sales without the risk and hassle.
*Ask us about integration with your preferred processor or payment gateway with Authorize.net
5 Paid Access Levels: You're in complete control of what your visitors can see. Create certain areas that are only for members while allowing guests or registered users limited access to certain areas. This allows you to tease your guest or registered user with premium content and entice them to become a paid subscriber.
Self-admin for Member Preferences and Profile Customizable features that gives value to members and keeps them returning
Member Directory A community feature that allows members to communicate and network with each other. Studies show that features of this type increase retention rates by adding value.
List, edit, suspend and delete members easily Makes it possible for you to quickly search and delete or edit members saving you time.
High-Powered Web / Data Servers
cPanel Hosting Control Panel
Intel(R) Dual 2.4 GHz Xeon(R) Processors
1024 MB Ram
RAID 1 Drives
Daily Tape Backup
100 Mbps Ethernet Port
POP3 eMail Server, FTP, MySQL, phpBB, WebMail
Sequential Autoresponders
Sequential Autoresponder Account Included Send automated series of emails to your members on sign-up, as a separate training or communication tool or as a sales/marketing incentive.
Top-Tier Data Center and Bandwidth
Our new "Best in Class" Data Center means the lowest ping times, lowest latency, and best redundancy available.
vtribes's Premier Server Network Partner has joined eight (8) different Tier one backbone providers together to form the best network infrastructure in the industry.
The backbone border routers are Juniper M20's and the fully redundant switching layer comprises a certified six pack design of Cisco" 6500 series switches. All access switches in the datacenter are Cisco" 2950 series switches designed for maximum performance and uptime availability. Our current backbone provider list running the BGP4 protocol is listed below.
All are GigE Connection (1000Mbps) or Dual GigE Connection (x2):
* UUNet
* Level 3
* Verio
* Time Warner
* Global Crossing
* Allegiance Telecom
* Above Net
* Sprint
The Data Center facility infrastructure starts with several diverse OC48 SONET fiber rings, providing the basic connectivity to eight different Internet access carriers.
The 35,000 square foot datacenter is state of the art. The bare essentials are:
* A preaction dry-pipe sprinkler system with 580 smoke detectors and a VESDA contaminate system to create a full proof fire prevention system.
* 23 - 26 ton Data Aire down flow air conditioners designed to run in complete redundancy formaximum cooling.
* 6 - 500KVA Powerware UPS battery backup systems with 90 batteries each (540 total) for up to 80 minutes of UPS battery backup power.
2 - Cummins backup generators:
* 1.5Megawatt 16 cylinder diesel with a 2200 gallon diesel fuel tank
* 1.0Megawatt 12 cylinder diesel with a 2000 gallon diesel fuel tank. We can operate for 15 days on generator power without a refuel.
Couple these generators with three input electrical feeds to two different city grids and uptime guarantee on power is 100%.
Customer Support Ticket System
Customer Support System Makes Providing Quality Support Easy
Your visitors / members can create tickets via your site and reply back to the responses received from staff members.
Each ticket is assigned a unique ticket id and tracking number.
Create unlimited departments with unique eMail notifications.
Easy administrator monitoring.
Numbered support tickets means easy tracking via phone or web.
Ticket originator and admins can change ticket status and view reply threads
Sort / filter support tickets by department and current status.
Visual alert improves identification of tickets needing attention.
Contents of the support ticket can be read in the notification eMail. Even works with most eMail-enabled mobile phones!
Website Maintenance & Reporting
3 Administration Levels (Editor, Contributor & Webmaster ) Allows you to be in complete control, or allows you to give certain limited control to assistants, content partners or your webmaster.
Easy to read graphical web-based display Makes reading your stats easy without a complicated user manual or interpretation guide.
Private message posting within Content Area Editor notes allow full control of content within your team. Approve content before it's posted, leave administrative notes and tracking for better content management.
Web-based Backup System Know your website is always safe and secure.
Export Members Database in CSV Format And easily upload your list to other databases.
| 
